Privacy Policy

Effective date: October 31, 2026

Fern Medical Supplies, LLC ("Fern," "we," "us") respects your privacy. This policy explains how we collect, use, and protect information when you visit fernmednc.com, fill out a form, call us, or receive text messages from us.

Information We Collect

Contact details you give us, such as your name, phone number, email address, mailing address, and date of birth.
Information you share when you call, text, email, or submit a form, such as the products or services you need and who referred you.
Order information from your physician or care team, such as prescriptions and measurements.
Basic website data, such as browser type, pages visited, and cookies used to run and improve the site.

How We Use Your Information

To respond to your questions and requests.
To process orders, verify coverage, schedule fittings, and arrange deliveries.
To send appointment reminders, order updates, and paperwork requests.
To coordinate care with your physician or therapist.
To meet legal, accreditation, and insurance requirements.

Protected Health Information

Fern is a healthcare provider covered by HIPAA. We protect your health information as described in our Notice of Privacy Practices. Call 919-241-4259 to request a copy.

Text Messaging (SMS)

When you give us your mobile number and agree to receive texts, Fern may send you messages about appointments, fittings, deliveries, orders, paperwork, and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or call 919-241-4259.

We do not ask for insurance details by text.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile numbers only with the service providers that deliver our text messages.

How We Share Information

We do not sell your personal information. We share information only as needed to serve you:

With your physician, therapist, or care team.
With your insurance plan to verify coverage and bill for services.
With manufacturers and delivery partners to fill your order.
With vendors who support our operations, such as billing, scheduling, and messaging software, under confidentiality agreements.
When the law requires it.

How We Protect Information

We use administrative, technical, and physical safeguards to protect your information. No website or transmission method is 100% secure, so please call us if you prefer not to share details online.

Your Choices

Reply STOP to any text to stop messages.
Ask us to update or correct your contact details.
Ask us to stop emails or calls about non-essential topics.
Set your browser to block or delete cookies.

Children

This website is not directed to children under 13. We do not knowingly collect information online from children under 13. Parents or guardians may contact us on behalf of a minor patient.

Changes to This Policy

We may update this policy. The effective date above shows the latest version.

Contact Us

Fern Medical Supplies
126 W. King St., Suite 13
Hillsborough, NC 27278
Call: 919-241-4259
Text: 984-217-4775
Fax: 919-882-1830
www.fernmednc.com

Terms and Conditions